Refund policy
Returns & Refunds Policy
Returns & Refunds
At Coastal Skallywag, every item is made to order just for you. Because of this, we cannot accept returns or exchanges for incorrect size selections, buyer’s remorse, or changes of mind.
Please review the sizing chart on each product page before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.
Please contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging (if applicable)
Once reviewed, we’ll provide a replacement or refund at no additional cost.
Size Exchanges
Because every item is printed specifically for each customer, we do not offer size exchanges.
If you’re unsure about sizing before ordering, please review the sizing guide on each product page or contact us before placing your order.
Lost Packages
If your tracking shows your package as delivered but you haven’t received it, please contact the shipping carrier first.
If your package appears lost in transit or tracking has stopped updating for an extended period, contact us and we’ll gladly help investigate.
Order Changes & Cancellations
If production has not yet started, we’ll do our best to make changes or cancel your order.
Please contact us as soon as possible after placing your order.
Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Questions?
If you have any questions, please contact us at:
jbcoastalskallywag@outlook.com